Welcome to the Rug Shop Direct, one of the leading online rug websites, we provide a wide range of quality rugs, which include various designs and colours, in a number of sizes, with competitive prices to match. From our budget range of rugs to our more extensive range of designer rugs, we are sure you will find the right rug for you.

1000’s Of Quality Rugs

Free UK Delivery
(mainland only)

Guaranteed 100% secure online payments

Delivery

Stock items are normally despatched within 7-14 working days. Please allow up to fourteen working days for the receipt of your goods. For out of stock items we will advise you by e-mail on the progress of your order and the likely delivery date.

All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 14 days of the despatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly.

Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.

Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.
Returns/Refunds

Unwanted Items
We guarantee your satisfaction and all products come with a 14 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging, unused. We require goods to be returned by Royal Mail and recommend they are sent by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Postage costs will not be refunded. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.

We will only refund the card from which the original payment was made.

Damaged Items
Damages must be notified to us within 2 days of receipt by e-mail. We will respond and advise what course of action must be taken in these circumstances.

Questions regarding this Policy should be directed to us at

email
sales@therugshopdirect.com

or
Tel 0151 531 1220
Fax 0151 531 1220

In Writing to
The Rug Shop Direct
Unit 7/8
Inshops
Telegraph Way
Kirkby
Merseyside
L32 8US

We deliver our rugs by courier usually within 7-14 working days of placing your order. 

All of our rugs include Free UK Mainland Delivery.  Deliveries are Monday to Friday between 9am and 5pm. We also offer before 12noon delivery and Saturday delivery at an additional charge when placing your order.

If you do happen to miss the first delivery attempt our couriers will leave a card and give you the option to re-arrange delivery on a day of your choosing (Mon - Fri). A signature is required by our couriers as proof of delivery.